Refund policy

Returns & Refund Policy

Last Updated 18 April 2025.

We want you to love your journal—but we understand things happen.

Returns

Because each journal is printed on demand, we do not accept returns for change of mind. Please double-check your order before checking out.

Damaged or Defective Items

If your journal arrives damaged, misprinted, or contains a manufacturing fault, we’re happy to make it right.

To be eligible for a replacement or refund:

• You must contact us within 7 days of delivery

• Include your order number and clear, unedited photos of the issue

• We will assess each case fairly and in good faith

We reserve the right to deny a refund or replacement if the claim appears inconsistent, incomplete, or not aligned with the original order.

Contact Us

For all support enquiries, please email us at contact@pianoprac.com with your order number and relevant details.